getting error message Error Code 5613

[dhiraj09]

Hello, i am trying to sign up for the zoom phone and when i go to payment, it start to process but then gives error message as shown below. I have used different types of payment method also but still the same error comes up. 

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. Error Code: 5613

Can someone please help with this? 

[sngllc]

Same situation with me but no solution is found even zoom support is unable to fix

[Mayu1]

I have this same problem. Were you able to find a solution?

[Eliot]

hi @Mayu1 

Zoom support article for payment error codes for billing provides suggested troubleshooting for various error codes and descriptions.  For example:

Error code and description

5613: An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance.

Suggested troubleshooting

Verify or update your payment information, or submit a request to Zoom Billing for support.

Payment error codes for billing

Please also see

Your Guide to Getting Started with Zoom Billing Tasks

In addition, you can go to Zoom Community for Billing & Account Management to ask common billing questions.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[elb3]

Think I figured it out. Turn off your VPN, clear your history and cache then close the browser. Open the browser back up and login with the VPN still off. Then you should be able to purchase what you need to. 

[elb3]

I think I figured it out. If you are running a VPN or anything of that nature. Turn it off. Make sure to clear your history, close your browser then reopen your browser, log back in and that should work!

[KevinHBell]

Genuinely unbelievable that this has been a known problem for over a year and the company has yet to resolve it. Zoom I am trying to give you money for a product why are you so reluctant to take it. Clearing cookies, browser cache, disabling VPN, and switching to a new factory-settings browser did nothing to fix.

[MGSR]

Hello Community Members,

We're sorry for the inconvenience you experienced.

This error occurs when your purchase is unable to complete. Please make sure to update or verify your payment method or submit a request to Zoom Billing for support. 

[Flamur]

I'm getting same error submitted the ticket to zoom support but it's been a week i did not get any response