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can't pay on the website - payment is rejected

AhmedRaza1
Newcomer
Newcomer

‎2025-05-12 09:40 AM

Hi, I am trying to get the zoom phone subscription because I am moving to Zoom from skype. But every time it shows error 5613 and I am still unable to get the subscription. Anyone help please!

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2 REPLIES 2

Tash_Balaguer
Zoom Employee
Zoom Employee

‎2025-05-13 10:44 AM

Hi @AhmedRaza1, 

Thank you for reaching out.

 

For Billing assistance, please submit your inquiry to us at https://support.zoom.us/hc/en-us/requests/new 

 

I hope this helps.

 

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Rainbow1
Newcomer
Newcomer

‎2025-08-13 01:16 AM

I have the same issue too, can't pay and nable to get the subscription

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