agent to have personal working hours and 3 different geo numbers US/CAN/UK?

Forum|Forum|2 years ago
February 2, 2023
3 replies
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is it possible for each agent in zoom phone platform to have personal business hours and 3 different geo numbers US/CAN/UK?

Call handling and routing

Best answer by IP-Man

@well this is not possible as of the moment. As a workaround, you may set the business hours to 24/7 so users can receive calls any time of the day.

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

IP-ManAnswer

Community Champion | Employee

@well this is not possible as of the moment. As a workaround, you may set the business hours to 24/7 so users can receive calls any time of the day.

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

E

enielsen

Contributor I

For our multi-time zone call queues, we simply have agents log in and out of the queue rather than try to do it with personal business hours (and enabling personal business hours on the call queue).

W

wellAuthor

Newcomer

is it possible for agents to have 3 different numbers registered for them ?