Zoom pro can only audio conf in 3 people not 10

[dylanhunt]

The user has a pro lic, but they can only conference in 3 people.

Anyone seen this before? 

the zoom faq's say 3 for basic and 10 for pro.  I have a ticket open with support about it also .

[FORE-Craig]

Hi @dylanhunt 

I believe that you need to contact Zoom Support to enable Multi Party Conferencing feature for more than the standard 3-way call. 

You can submit a support request at https://support.zoom.us/hc/en-us/requests/new

I hope that helps!

[dylanhunt]

It helps, but doesn't seem like TS can get it to work. My poly vvx-350 can only do 3, but soft client can do more than 3. I don't understand why this isn't enabled by default on all accounts. the 3+ only works if you have pro lic.