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Zoom pro can only audio conf in 3 people not 10

dylanhunt
Contributor I
Contributor I

‎2022-12-15 10:45 AM

The user has a pro lic, but they can only conference in 3 people.

Anyone seen this before? 

the zoom faq's say 3 for basic and 10 for pro.  I have a ticket open with support about it also .

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2 REPLIES 2

FORE-Craig
Expert
Expert

‎2022-12-15 11:04 AM

Hi @dylanhunt 

 

I believe that you need to contact Zoom Support to enable Multi Party Conferencing feature for more than the standard 3-way call. 

 

You can submit a support request at https://support.zoom.us/hc/en-us/requests/new

 

I hope that helps!

 

 

Craig

dylanhunt
Contributor I
Contributor I

‎2022-12-16 07:28 AM

It helps, but doesn't seem like TS can get it to work. My poly vvx-350 can only do 3, but soft client can do more than 3. I don't understand why this isn't enabled by default on all accounts. the 3+ only works if you have pro lic.

 

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