Zoom phone works on phone app but not on PC app | Community
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Newcomer
January 15, 2025
Question

Zoom phone works on phone app but not on PC app

  • January 15, 2025
  • 1 reply
  • 0 views

Hi

This is a new problem. Everything worked fine yesterday so it is not a problem with internet connectivity, firewalls etc. etc.

 

I have Zoom phone. Today I find that it works on two different Android phones when using the Zoom app but does not work on two different PCs. On the PCs, I can dial and connect but cannot hear or be heard.

 

Thanks for your help

Mitch

    1 reply

    sparrow
    Community Super Champion | Customer
    Community Super Champion | Customer
    January 16, 2025

    Try running a diagnostic on the Zoom app for PC. This may point out your issue.

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058114