Zoom phone for hubspot

[Dev-Clinch]

We’ve installed the Zoom Phone for HubSpot integration, but it’s not logging any calls. We also tried making calls directly through HubSpot, but the calls are not going through.

[Eliot · Accepted solution]

hi @Dev-Clinch 

these two support articles may be of assistance.

Using the Zoom Phone for HubSpot integration

Troubleshooting the Zoom Phone for HubSpot integration

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[MGSR]

Hi @Dev-Clinch!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

[Mehakchahal]

If the Zoom Phone for HubSpot integration isn’t logging calls and calls made directly through HubSpot aren’t going through, it usually points to either a permissions/configuration issue or the integration not being fully connected. A couple things to verify:

• Make sure the Zoom Phone app is installed for all users who need to log calls, not just the admin.

• In HubSpot, confirm that the Zoom Phone integration is connected under Settings > Integrations > Connected Apps.

• Check that users have the correct Zoom Phone licenses and HubSpot calling permissions.

• Try re-authenticating the Zoom Phone integration in HubSpot to refresh the connection.

• Ensure the Zoom app is updated to the latest version.

If calls still aren’t going through, it may help to test outside HubSpot (directly in Zoom Phone) to confirm calling works there, then escalate to Zoom/HubSpot support if the integration itself isn’t syncing.

[MGSR]

Hi @Dev-Clinch!

Did you see the previous responses?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!