Zoom logs out when I "log in on another device"

Question

Zoom automatically boots you off one computer when you log in to another.  This should not happen.  The UI should ASK (on both devices if necessary, only requiring the answer on one to force it to uccur) if you want to be logged out of one vs the other.  I have a desktop and two laptop computers (I travel a lot).  They all have Zoom installed. My laptops are "asleep" on my desk, and I'm working on my desktop, and all of a sudden, my desktop logs me out of Zoom.  I assume a laptop wakes up (because of antivirus or something similar)  and auto logs in, which kicks me off my desktop.  This happens while I'm actively using Zoom ( I just got kicked off a phone call on my zoom phone!) and the other computer is simply passively logging in.  this is AWFUL design and needs to be fixed.  I had this happen many times on zoom meetings, but it doesn't kick you off the actual meeting, but on phones, it literally ended my call.  this is not acceptable as a professional-grade phone system.

YaBoiB · Accepted Answer

Right

You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign into an additional device while logged into another device of the same type, you will be logged out automatically on the first device.

This is the problem. It should read:

You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign into an additional device while logged into another device of the same type, Zoom will give you the option be logged out of the first device or the second device."

Please submit this as a fix request. This is really not cool. It's one thing for meetings (where you stay on the meeting if you're not the host), but REALLY not acceptable on my business phone system to kick me off a call because my laptop decided to wake up in a totally different room.

Hello @mfdavies,

I am going to create a support ticket and we can talk about this via the Support ticket. I will be emailing you shortly.

Regards,

Brandon

YaBoiB · Answer

Hello @mfdavies,

This is not typical and not by design. I am logged in to three of four devices on my Zoom account and I do not get kicked out. This is an issue with your account and we can work on figuring out why this is happening.

First, are you the owner of this account or does your work or organization own the Zoom account?

If you are not the owner, the admin may have a time limit on how long you can stay logged in to the account. If that is the case we should work with your IT team on pushing that time up to a more reasonable level.

Second, do you log in via a work email login method, or do you log in via SSO (single sign on).

I need to know more about your account, but we can talk about this NOT on this channel if you do not wish to divulge any of that information ( I understand).

Regards,

Brandon

Zoom logs out when I "log in on another device"

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