Zoom app not ringing - showing "you have recieved a notification" instead | Community
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finch_ariadne
Newcomer
September 19, 2023
Question

Zoom app not ringing - showing "you have recieved a notification" instead

  • September 19, 2023
  • 11 replies
  • 2 views

I use the Zoom app on my Android for work. For the past 2 weeks, instead of ringing, my phone just sends me a notification that very helpfully says "You have received a Zoom notification". All permissions are enabled. I have tried reinstalling the app. I am also logged in to a desk phone with the same account, but this has never been a problem before. Please help, my clients and my bosses are starting to get upset at the number of calls I'm missing.

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    Newcomer
    nvelup
    Newcomer
    October 26, 2023

    Our problem seems to have resolved itself over time.  We made sure all clients were updated, all call and VM queues were selected properly and that seemed to help but not for everybody.  We deselected and reselected the queues which again helped but not everybody.  After another day or so, the problem went away.

     

    This is going to sound crazy, but my Zoom was on DND.  That shouldn't affect anybody else, but it seems the same time I took it off DND the rest of our users stopped having the issue.  Just for giggles, all of you who still have the issue, maybe ask everybody to take their clients off DND and see what happens.

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