cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Zoom Phone

jj151
Explorer
Explorer

I just purchased zoom phone basic for A$252 to call AU and NZ numbers. I already have a phone number. I chose the local that starts with +618. But when I try it, it's not making any calls. I can't call any AU and NZ numbers. What's wrong?

1 ACCEPTED SOLUTION

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi jj151,

 

You should assign your new +618 number and your calling plan to your extension.

Assign Calling Packages and Phone Numbers - YouTube

 

Managing phone users – Zoom Support

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

View solution in original post

1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi jj151,

 

You should assign your new +618 number and your calling plan to your extension.

Assign Calling Packages and Phone Numbers - YouTube

 

Managing phone users – Zoom Support

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot