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Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Zoom Phone plan

islandcare
Newcomer
Newcomer

I added the phone plan to my existing account, but have not recieved anything further? How lond does it take for zoom to get it together once you have paid? 

3 REPLIES 3

colegs
Community Champion | Employee
Community Champion | Employee

@islandcare - Can you clarify if you are saying that you are not seeing the phone licenses on your account when you look at the user list or billing menu, or that you have not received any 'welcome email' explaining how to set phone up?

Either. I have not recieved either. 

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi islandcare,

Normally, your zoom plan is updated as soon as your bank account or credit card is charged.

  1.   Has your bank account or credit card been charged?

 

  1.   Please look at your plans and billing.  Do your current or pending plans show any zoom phone plans?

 

 

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Eliot_1-1722083609067.png

thanks,  eliot