Zoom Phone Spam and Robo Calls (Spam call detection and blocking) | Community
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Newcomer
November 2, 2021
Question

Zoom Phone Spam and Robo Calls (Spam call detection and blocking)

  • November 2, 2021
  • 6 replies
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Our company switched carriers from a larger phone provider to Zoom Phone about 1 year ago.  Spam call detection and blocking was a future feature that played into the decision to switch, but it's still not available. Around that time I saw this as a proposed Zoom enhancement: 

 

Being about 1 year out from this and considering most large carriers offer some sort of filtering technology, does anyone from inside Zoom or external users know what's the reason this feature has not been released? For a company like my own, the number of calls is so excessive that there have been requests to switch back carriers that also have VOIP services.

 

EVEN IF THE ABOVE SOLUTION IS AVAILABLE I AM NOTICING THAT ZOOM ISN'T KEEPING UP WITH THE TECHNOLOGY OFFERED BY OTHER CARRIERS THAT FLAG NEW CALLS FROM "LIKELY SPAM" SOURCES AND SEND THEM STRAIGHT TO VM. 

 

I'm sure I am not the only user with this issue and people often contact IT support reporting up to 4 robocalls in the morning alone. Also, blocking individual numbers company wide has not been a solution bc robocalls switch up call from numbers.

 

ZOOM - Can you push out this feature ASAP?

USERS - Can you share any solutions and also request that Zoom push out this feature?

 

    6 replies

    ChrisO
    Participant
    Participant
    November 2, 2021

    Spam list is available under Phone System Management >> Company Info >> Account Settings. I believe this is what they were referring to in that article.

     

    FrankMAuthor
    Newcomer
    November 2, 2021

    Similar to Craig, I cannot see find this section in our account. I am an admin on a full business account. Can you double check the way to get there or comment on your account type? We have "Standard Biz" and Unlimited Calling US and Canada

    Kev
    Community Champion | Employee
    Community Champion | Employee
    November 4, 2021

    Hi @FrankM - I can confirm the SPAM detection and blocking feature is still in beta, so it must be enabled on your account. To request access, you have to contact your Zoom AE. 

     

    Currently, all customers have access to a manual number blocking tool where you can block specific numbers, prefixes, or external numbers. You can find more about it in this support article: https://support.zoom.us/hc/en-us/articles/360021146872-Managing-the-blocked-list 

    Newcomer
    November 1, 2022

    Hi @Kev, Can you please confirm the SPAM detection and blocking feature is still in beta as of 11/1/2022?

    Thanks,

     

    Marco

    Newcomer
    February 17, 2022

    Is this feature still in beta, three months later?  

    Manny5429
    Employee
    Employee
    March 2, 2022

    @nonprofittechie @FORE-Craig This feature,  Spam Call Detection and Blocking  is still in Beta. 

    Any Zoom Phone customer who wants to have this enabled in their account should reach out to their Account Executive or Customer Success Manager. If you dont have an AE/CSM, you may open a Support ticket:  https://support.zoom.us/hc/en-us/requests/new

    ----If this answered your question, don’t forget to select "Accept as solution".

    FORE-Craig
    Specialist
    Specialist
    March 3, 2022

    Thank you, Manny!

    crchan123
    Employee
    Employee
    July 21, 2022

    Hi @FORE-Craig@nonprofittechie, and @FrankM! If the reply posted by @Manny5429 and @Kev has answered your questions, don't forget to click the Accept as Solution button 😊

    Newcomer
    July 22, 2022

    Where is that? There is no option to do this on their reply. 

    Community Super Champion | Partner
    June 25, 2023

    hi frankm,

     

    this may be what you are looking for.

     

    Admin guide details enhancement to spam protection to automatically tag spam calls according to global industry standards and call handling options.

    Admin guide for Zoom Phone Spam – Zoom Support

     

    thanks,  eliot

    Newcomer
    January 15, 2024

    Hi FrankM, 

    I too am at this same junction with receiving 5-10 spam calls daily AND Zoom is charging me for the inbound spam calls on my toll free number. Horrible. Have you any updates to share that might help this issue? Thanks. CPR