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Zoom Phone SMS and Salesforce integration

trogers
Newcomer
Newcomer

‎2021-11-19 06:37 AM

I am interested in the Zoom Phone solution. I see that it integrates with Salesforce. Can SMS feature also integrate with Saleforce?

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5 REPLIES 5

BrandonS
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2021-11-19 08:23 AM

I don’t think so.  Not out of the box, at least. You can read details about the integration here: https://support.zoom.us/hc/en-us/articles/205703209-Salesforce-integration

 

 

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hdesai11
Newcomer
Newcomer

‎2021-12-02 12:08 PM

When this feature will be released ? Is that on road map

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Creola
Community Champion | Employee
Community Champion | Employee

‎2022-03-24 05:36 AM

Hi @hdesai11 ,

 

The SMS feature was released for Salesforce and you can read the SMS section in this article for more information https://support.zoom.us/hc/en-us/articles/4418794348813.

 

Best regards,

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Raul_C
Newcomer
Newcomer
In response to Creola

‎2023-02-01 07:24 PM

Do you know if there is a way to save the SMS logs into a custom object in Salesforce? Was not able to find any information about it 

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Raul_C
Newcomer
Newcomer

‎2023-02-05 02:22 PM

@BrandonS Hi Brandon. Just checking if you had any information on my question above. Thanks!

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