Zoom Phone Issues

Forum|Forum|4 years ago
January 14, 2022
4 replies
0 views

Just installed Zoom Phone and the desktop app does not ring/no notification appears and rolls straight to VM. Been thru the videos and training. Reviewed my settings and all appears correct. How do I fix this?

FORE-Craig

Specialist

Hi there!

A couple of things come to mind. It could be that your status in the Zoom app is set to Do Not Disturb. See first attachment.

Alternatively, the call handing on the Zoom Web Portal for your Auto Receptionist and/or your User Profile for Phone has the Business Hours or Route to are not set the way that you want it to work. See second and third attachments.

I hope that helps!

Craig

C

CRPTJGAuthor

Newcomer

Thanks for the reply. I tried all three and still do not get a notification/ring on incoming calls and now my VM has been disabled.

FORE-Craig

Specialist

Are you just one user on the account or do you have multiple users?

C

CRPTJGAuthor

Newcomer

I am one user/one account.

J

JeremyW

Explorer

Have you checked your business hours on your phone settings page? Also make sure the Zoom Application is turned on in Call Handling.

C

CRPTJGAuthor

Newcomer

I have checked both and they seem to be as you have described them to be - Zoom app and business hrs all look correct

FORE-Craig

Specialist

Could you post screenshots of the way your Auto Receptionist is set up, and your Personal Phone settings from the Zoom Web Portal please.!

BrandonS

Community Champion | Partner

You didn't describe how you setup the call flow in your account. By default a one user account I think just has one phone number ring to a default auto receptionist. Did you change that to ring to your extension and/or did you select a direct dial number for your extension that you are using?