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Newcomer
December 7, 2021
Question

Zoom Phone Integration with Zoho CRM

  • December 7, 2021
  • 16 replies
  • 0 views

Is there a timeline for the completion of the Zoom phone integration with Zoho CRM?

    16 replies

    townsendwc
    Community Champion | Employee
    Community Champion | Employee
    December 15, 2021

    Have you reviewed the app in the Zoom Marketplace?  Zoho is who built the app.  If Zoho is not working on this, then you could engage the Zoom ISV team for a custom build/integration.

    https://marketplace.zoom.us/apps/k-8Ox3TuS9a1MuJg3AWqWQ

    Newcomer
    November 14, 2022

    Hi Yemi - we have an app that does just that. We're happy to set-up some time to discuss implementation when you're ready - https://marketplace.zoho.com/app/crm/zoom-phone-for-zoho-crm

    Newcomer
    March 16, 2023

    The Zoho thread about this ( https://help.zoho.com/portal/en/community/topic/zoom-voice-voip-integration ) indicates Zoho is done with the work and it's stuck with Zoom legal. Zoom, we need this integration - make it happen!

    Newcomer
    March 16, 2023

    Yes, this is a bit ridiculous.  Have been waiting on this for over a year...so zoom, please get with zoho and get the app approved.

    Newcomer
    March 16, 2023

    I have 3 business using Zoho and Ring Central.   We have been waiting to switch to Zoom for a year but it appears we will need to renew all phone lines with RC .  What a shame Zoom couldn't work well in the sandbox together.   After the big Ring Central - Zoom lawsuits , Zoom seems to be not wanting to work with others at all.  Not a good move for the long haul Zoom.   Zoho meetings isn't at your speed yet so don't worry.   Or maybe do worry of you don't start integrating with others soon. 

    Newcomer
    March 16, 2023

    We have been waiting for this for over a year - Zoom sales promised it was due in Q2 LAST YEAR. Zoho have confirmed it is with Zoom legal - when can we expect it to be released?

    townsendwc
    Community Champion | Employee
    Community Champion | Employee
    March 16, 2023

    I am not sure of any legal review processes but our team shows that this is in final review.  I do not have an ETA on release at this time.

    Newcomer
    March 17, 2023

    Also quite anxiously awaiting the release of this integration... 

    Newcomer
    March 17, 2023

    Our team is also awaiting the release of this integration. Please expedite!

    Newcomer
    March 17, 2023

    Like others on this thread, we are anxiously awaiting this integration and for Zoom to approve / release the Zoho phone bridge capabilities.