Zoom Phone Integration w/SalesForce - all calls show unlinked symbol, but they are logged - fix? | Community
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NancyOBrien
Newcomer
March 13, 2024
Question

Zoom Phone Integration w/SalesForce - all calls show unlinked symbol, but they are logged - fix?

  • March 13, 2024
  • 2 replies
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@here - I need help! Up until a week ago, when I linked a call in my Zoom/SalesForce (lightning) phone integration, I saw that a call was linked to a Lightning SalesForce account. Now, even though I link the call to the account and verify that it is logged, it is showing the "unlinked" symbol (broken paperclip) after EVERY call. How can I fix this issue? In addition, unless I am on the SF account specifically, even though I link it to a person's name, the name disappears from history after I save the information.

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      allen_reger
      Newcomer
      April 2, 2024

      I do not have an answer for you on this, but just wanted to affirm that I've experienced this too. One of our users reported today that some of her calls are not being logged despite our settings that auto save is true. I'm investigating and also noticed this phenomenon on a test call I did. I'm wondering if they're related.

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      allen_reger
      Newcomer
      October 18, 2024

      I wanted to follow up and say that more recent Zoom for Lightning package versions have addressed this issue for us. We are now on package version 2.18.1. Call logs seem to be consistently saved and linked to the record. It should be noted that we use the Contact object pretty much exclusively.

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