Zoom Phone Error message

[Ken2323]

I have zoom meetings and phone.  The video meetings continue to function normally, but today when I try to make an outgoing phone call from my laptop, I get a message on my screen "Not connected, trying to reconnect".  It never connects.  I am out of the office at a public WIFI network, but connection appears to be fine.  (had zoom video meeting)  Incoming phone calls connect to voicemail, and messages are received.  I can send outgoing SMS messages on the same phone without problem.  No changes have been made to any administrative settings.

SOLUTION - I switched the laptop to my cellphone's hotspot instead of the public WIFI, and I was able to make zoom phone calls on my laptop!

[sparrow]

Sounds like a firewall is missing the Zoom rules for phone. See link below. Be sure these IP's are added to the whitelist. Also be aware, this list does change from time to time.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548#h_01EEBSGCKBYVB20MCVPR78T0...