Zoom Desktop Application (Mac OS) does not sync with company logs

[zoomphone2025]

I am using Zoom Phone to handle phone and fax. I have noticed that automatic phone recordings do not appear in the desktop app, even though they do appear in the recording log. The same goes for faxes—sending and receiving faxes works, but received faxes only appear in the log, and my desktop app on my Mac says "No faxes received yet".

Is there something I have to do in order to sync my desktop app with the company's account? Is it a permissions problem?

Thank you!

[Eliot]

hi @zoomphone2025 

Faxes.  If you receive a fax to your direct number and you are signed in to your desktop app, you will see the fax in your inbox.  If you receive a fax to your main auto receptionist telephone number, you will not see that fax in your fax inbox.

Maybe automatic phone recordings have a similar result.  Please check your logs to determine what telephone number is being used to make telephone calls that are being recorded.  Is this number your direct telephone number?  Recordings can be shared.  Please see:

 Sharing Zoom Phone call recordings

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot