Zoom App is silent when iPhone is locked

Forum|Forum|3 years ago
November 2, 2022
5 replies
3 views

Hi all - we have the Zoom mobile app installed on an iPhone. When the iPhone is locked, either by the user locking it or by the iPhone timing out to the lock screen, incoming calls to the Zoom app are silent. Personal calls to the iPhone still ring when it's locked, just not Zoom. It shows a missed call, but there's no audible alert. If the phone is unlocked, the Zoom call rings. Any ideas?

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Eliot

Community Super Champion | Partner

please check iphone->settings->notifications->notifications style=>zoom. allow notifications should be turned on. please see screen shot.

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SParrellaAuthor

Newcomer

My settings match those of your screen shot but it still doesn't work when my iPhone is locked

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Eliot

Community Super Champion | Partner

hi sparrella,

you need to be signed into zoom phone in order for it to ring. even if the iphone is locked, zoom calls will ring.

you might double check to see if all the iphone permissions for zoom are enabled.

Getting started with iOS – Zoom Support

thanks eliot

D

Daddytwokids

Newcomer

I want to say I just found the solution for this. It is a setting within Zoom and not iOS. Zoom considers the app/device to be Offline when the app is not open or the device is locked. Under Call Queues > Call Distribution is a checkbox 'Skip offline devices and phone numbers when ringing', make sure this is unchecked.

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Homeinstead549

Newcomer

There is no "more options" to select for me...

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ChrisApana

Newcomer

Change that Simultaneous drop-down to Sequential and then “More Options” will appear. Just ensure it’s unchecked and save the changes and this should fix it.