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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

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Why isn't SMS an option for two-factor authentication?

komatta
Newcomer
Newcomer

‎2023-06-05 11:59 PM

I want to set up an account when using the free ZOOM. I want to set up two-factor authentication, but why isn't the SMS option available?

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2 REPLIES 2

cky
Newcomer
Newcomer

‎2023-06-06 09:27 AM

I have the same problem. It was originally working for years and it stopped working now. I tried to go into Zoom, after entering my password, the 6-digit code did not come by SMS on my phone. Had to use 1 of my recovery codes to get in to turn off 2FA. When I turn 2FA on again, I am not able to select SMS as an option. Why?

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StanN
Newcomer
Newcomer

‎2024-02-24 02:07 PM

I seem to be having an issue that SMS does not appear as an option for 2FA. How do I get SMS to appear as a 2FA setup option? My profile has my phone number entered.

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