When will blocking 'anonymous' callers be an option? | Community
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N
Newcomer
nonprofittechie
Newcomer
October 11, 2022
Question

When will blocking 'anonymous' callers be an option?

  • October 11, 2022
  • 3 replies
  • 0 views

I realize there is another recent post about blocking anonymous callers - yet it's marked resolved without actually being a resolution.

 

I've just received 5-6 back-to-back calls from "anonymous" Caller ID, all leaving the same automated message about 'press one to complete your order". It's ridiculous that I cannot block these.

 

When is Zoom going to code something into their setup that allows us to block these? It's becoming a rampant issue.

 

Thank you!

    3 replies

    E
    Contributor I
    enielsen
    Contributor I
    October 11, 2022

    In your Settings in the web portal, you can enable  Block Calls without Caller ID

    Is that not working for you? Also there is a beta spam blocking project you could ask Zoom to join.

    N
    Newcomer
    nonprofittechieAuthor
    Newcomer
    October 11, 2022

    It's already blocked on my settings, and it's been made clear in other posts that "anonymous" doesn't qualify as "no caller ID" oddly enough. Do you know how I can find out more about the beta spam blocking project?

    E
    Contributor I
    enielsen
    Contributor I
    October 11, 2022

    Hmm, don't know. Contact your Zoom service rep or make a Zoom ticket I suppose?

    Zoom also supports STIR/SHAKEN protocol which basically manifests as whether the call is marked with a checkmark as verified. Though there are some issues getting fixed with that. Basically the verified is supposed to mean the caller is at attestation level A so should be fully verified - though could still be a "cold caller" type spam. But - as far as I know - so far there is no option to block all non-verified calls.

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    October 11, 2022

    you can block calls without caller id.  please see:

    Managing the blocked list – Zoom Support

     

    i set my iphone settings->phone->show my caller id->off

    made t-mobile call on my zoom phone and call showed 'anonymous'.

     

    changed zoom phone settings to block calls without caller id.

    zoom->account settings->zoom phone->Block Calls without Caller ID->on

    when i called from my iphone using t-mobile,  with 'show my caller id -  off' to my zoom phone number, i got 'the person you are trying to reach is not available.  goodbye.'

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