Want to switch over to zoom phone... some questions...

[zoom908]

Hi,

I would like to switch over to zoom phone from our current cloud pbx provider. I will be buying new phones likey cisco 9861 or poly e550. \

1) Can I set a BLF button on the phone to toggle between business hours and after hours for the auto attendant? We often stay late or arrive early and want the ability to answer calls. Is there another easy way to accomplish this?

2) I have two employees who work from home on occasion. Can I setup two phones for each of those users without paying an additional monthly fee? As I understand it, a user can have 3 devices - just confirming. We will all share a single number.

3) I currently have workplace pro that I use just for zoom meetings. I see I can mix and match plans. So could I buy the 15 unlimited plan for 3 employees then the pro plus for myself to add zoom meetings capability?

4) Can I create 4 park locations. For example, 70, 71, 72, 73 then easily park a call in that location?

Thank you very much for your time.

[Eliot · Accepted solution]

hi @zoom908 

here are your questions and my answers:

• Can I set a BLF button on the phone to toggle between business hours and after hours for the auto attendant? We often stay late or arrive early and want the ability to answer calls. Is there another easy way to accomplish this?

You may be able to use a new Zoom Phone feature called routing override mode.  Please see Zoom Support Article  Configuring Zoom Phone routing override mode 

Alternatively, you could set up a call queue with your colleagues as members of the call queue.  If one or more members of the call queue were signed in, these active members could answer the incoming calls to your main number.  If no member was signed in, the incoming call can be routed elsewhere such as to voicemail, an auto receptionist, or an external answering service.

Please see the following support articles:

Comparison of call routing methods

Managing auto receptionists

Managing Zoom Phone call queues

• I have two employees who work from home on occasion. Can I setup two phones for each of those users without paying an additional monthly fee? As I understand it, a user can have 3 devices - just confirming. We will all share a single number.

You could set up one or more shared line groups.  Members of the shared line group could access the shared line group with desk phone, zoom windows desk top app, or zoom appliance.

Please see some related zoom support articles.

Setting up shared line groups

 Using shared line groups

Using shared line groups (desk phones)

Changing shared line group settings

Manage redirecting shared calls for call queue and shared line group members

Enabling or disabling shared lines privacy mode

• I currently have workplace pro that I use just for zoom meetings. I see I can mix and match plans. So could I buy the 15 unlimited plan for 3 employees then the pro plus for myself to add zoom meetings capability?

Yes.  You may also want to look at Phone + Workplace Pro known as Pro Plus.

Plans & Pricing for Zoom Phone | Zoom

4) Can I create 4 park locations. For example, 70, 71, 72, 73 then easily park a call in that location?

Yes, Zoom supports call park.

Please see:

 Using call park

Configuring the Private Call Park setting

Customizing line keys and positions settings

Using and customizing DTMF codes

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[zoom908]

Thank you for your detailed response here and in my other post about phones. VERY helpful. 

[zoom908]

Eliot, revisiting this reply. I setup routing override. I setup a phone key to speeddial the *88802 extension and this toggles the mode well. The only issue i have is that the user cannot dicern the current mode/status of the override by looking at the phone. Is there anyway this can be shown on the phone? Even if a key slot has to be dedicated for this. Thanks for all your help.