Vp59 Appliance Mode When on call alerted when another call coming in via headset want to turn off

Forum|Forum|3 years ago
January 9, 2023
5 replies
0 views

Hello prior to upgrading to the app version 13 when a call use to come in and i was on the other line it would display on the phone. Now it displays on the phone and this loud sound constantly till you answer the call. This leads me to not hear the people i am on the call with. How do i turn this off.

J

jmartelloAuthor

Newcomer

This was not a issue on zoom appliance mode 5.12 i have tested on devices running that and prior but once upgraded to 5.13 or 5.13.5 when the incoming call comes in it plays this loud alert tone and never goes away till the call is picked it up. On the other app verisions you would see the call come up on the screen with no tone. How do i lower this tone turn this tone off . I have ticket with zoom but they take forever and seeing if the community knows anything

E

Eliot

Community Super Champion | Partner

hi jmartello,

here are two zoom support articles that may be of assistance:

Zoom Phone Appliance admin guide – Zoom Support

Zoom Phone Appliance user guide – Zoom Support

i have attached two yealink docs.

probably a good idea to talk to both zoom and yealink support.

thanks, eliot

vp59-admin.pdf

Yealink_VP59_Flagship_Smart_Video_Phone_User_Guide_V332-10-(1).pdf

H

honeybun

Newcomer

This problem is not with phone time zones, it is with website. Thank you

M

MarkWSickles

Newcomer

How do you hide or access the tool bar?

It too often blocks my view of the slide content,

FORE-Craig

Specialist

Hi @MarkWSickles

Do you mean when you are in a Zoom Meeting on the VP59 in Zoom Phone Appliance mode? Tapping once anywhere on the display will either hide or show the toolbar.

I hope that helps!

D

DBStarnes1

Newcomer

when I try to get on zoom, it says that I need the latest version, but when I try to install it, I get an error code