Voicemail Commands

[JBerlin]

I'm wondering if anyone is aware of any shortcut keys to help triage voicemail. We have a phone in a common area that receives a large number of messages a day (>100) that need to be noted for key information and then deleted. This is much more time consuming on Zoom Phone than our prior PBX because there doesn't seem to be a way to delete a message while it is being played. Our monitor has to listen to the whole message and then respond to the menu at the end of message. Are there keypresses I'm not finding that would enable our monitors to triage messages quickly?

[Eliot]

hi jberlin,

using desktop app, you can delete messages while they are playing.

Managing voicemail messages – Zoom Support

thanks,

eliot

[sachinzoom]

Hello, If you press 3 while the new message is playing it should delete. You may in some cases have to press 3 twice. I just tested this behavior. 

Hope that helps

[enielsen]

Can you instead use the voicemail emails to get this info easily and deal with the deletion of voicemails on the mailbox separately?