Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!
2021-10-21 12:19 PM
Trying using Zoom Phone with my online (Web and mobile) work CRM app on iPhone and Mac to dial phone number. Right now when I click on the phone icon in the CRM app - it pulls the phone number of the contact and if I click on it, it dials it through my regular Verizon phone account. But I need it to be able when I click on the phone number to pull the Zoom phone number and dial through Zoom.
2021-10-21 12:59 PM - edited 2021-10-21 01:17 PM
Hi!
On the Mac, there are a couple of steps to setting up the Zoom app as your default phone client, and a keyboard shortcut that you can activate to dial directly from an email or webpage after highlighting a number. The steps are explained here:
https://support.zoom.us/hc/en-us/articles/360027633731-Using-click-to-dial-and-highlight-to-call
As a bonus after the first step is set, you'll be able to call using Zoom from the Mac's Contacts app (fka Address Book) by clicking a contact's phone number.
I don't know of a way to set Zoom as your default phone client on the iPhone; I don't think that it is possible.
If you are using Salesforce as your CRM, there is an app to install into Salesforce made by Zoom on the Zoom App Marketplace, as well as some other CRM apps that integrate with Zoom.https://marketplace.zoom.us/apps?page=3&category=crm
I hope this helps!
Craig