Using 1 number for all users to use SMS

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Hi,

Is it possible to use 1 number for all users to receive and send SMS? How do I set that up? Thanks

1 REPLY 1

Power pack supports this. However, those users will all need a power pack license and be part of a call queue or shared line group. Anyone who does not have a power pack license will not be able to send/receive an SMS to/from the call queue or shared line group.

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!