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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

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Using 1 number for all users to use SMS

kristin08
Explorer
Explorer

‎2024-08-30 08:13 AM

Hi,

 

Is it possible to use 1 number for all users to receive and send SMS? How do I set that up? Thanks

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1 REPLY 1

sparrow
Community Champion | Customer
Community Champion | Customer

‎2024-08-30 08:33 AM

Power pack supports this. However, those users will all need a power pack license and be part of a call queue or shared line group. Anyone who does not have a power pack license will not be able to send/receive an SMS to/from the call queue or shared line group.