Unable to Make Outgoing Calls

@kwinnie21 thank you for your question and for leveraging the Zoom Community!

Did you assign yourself both a calling plan and a phone number my friend?   Can you also please let us know what calling plan you have assigned (country) as well?

What country are you dialing?  It might be a high cost region and disabled by default on your account.

@kwinnie21, 

In the Zoom admin portal -  navigate to https://zoom.us/billing then within the Zoom Phone section select "View/Edit Countries/Regions".  In the call out section make sure the destination you're attempting to call is selected. 

The first phone package I added was automatically assigned to me.

Then I bought a second package. I had the darndest time figuring out why it wasn't showing me an option to assign the unlimited phone package from the Amin-->User Management-->User area in the same way that I can reassign zoom meeting licenses. The only option under User Management is "meetings and basic phone" which I kept trying but I still could not make outbound calls. 

It turns out that the purchased phone packages cannot assigned in the User Management menu area. Instead it is done in the Phone Systems Management -->Users & Rooms area. So I went there and then went to Users and then added the second user. Once I added the person to that area, I could then assign the "Unlimted" phone package to them instead of the "basic" phone package. 

Sandi

I am new and having the same problem...

 "Sorry, we cannot complete your call.  Your service plan does not support calling this destination."  Is there a setting I need to change, or what?

I am in the US trying to call a US phone #, everything is assigned.

Barry

I am having the same problem.  It is very frustrating.  I have tried to find the solution here.  Can anyone help?   I have the Zoom Phone Basic plan.   I can call the number and get the automated operator.  I leave a voicemail but it never goes through.   Can anyone help?  

I got the same error! So, is this kind of phone can work? I am just calling US numbers only

I'm also having this issue. The suggested fixes aren't working though. Have to say I'm pretty displeased with Zoom thus far. Calling to get this solved is kind of a nightmare. 

Hello

I just bought a US number to make calls within US but when i try to make calls it says its not covered in your plan. This is so complex to use and i have no idea how to solve this issue for the outgoing calls. my plan is $12/month