Turn off call monitoring disclaimer | Community
Skip to main content
Explorer
April 2, 2025
Question

Turn off call monitoring disclaimer

  • April 2, 2025
  • 1 reply
  • 1 view

Hi! I wanted to know if there is a way to turn off the Call Monitoring disclaimer for inbound calls. I want to keep them for outbound calls. We currently mention call monitoring and recording on the custom greeting we have so we would like to remove the disclaimer on the inbound calls.

 

I could not find this setting and if not it should be included as a fix in future updates. 

1 reply

Employee
April 2, 2025

Hi! The call monitoring disclaimer prompt can be enabled or disabled for all the calls of the monitoring group. It is not possible to just enable it for outbound calls.

Explorer
April 8, 2025

Yes you are correct but we have the recording in our greeting message so it creates a redundancy on the calls. It would be great if we had this option like we do when creating automatic recording settings in call queues < phone system mgmt. 

Employee
April 8, 2025

Since this is not a current feature in Zoom Phone, my recommendation is to create a feature request through Zoom Community or through your Zoom Account Executive.