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Transfer Original Caller Id

drevilla
Zoom Partner
Zoom Partner

‎2024-10-08 04:38 AM

When either a Zoom Phone user or Zoom Contact Center agent receives a call, and needs to transfer it to an external party (BYOC or BYOP), the receiver of the transfered call sees ZP user number or ZCC queue number. Original Caller Id is not sent to the SBC: there is neither history nor diversion header.

 

Could it be implemented?

 

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