Transcription of Phone Calls

Forum|Forum|3 years ago
March 18, 2022
2 replies
1 view

I can get transcriptions of voicemails left for me but I cannot fathom how to get transcriptions of the occasional ad-hoc recorded phone call:

So I go to account settings:

Checking under both the "Recording" and "Zoom Phone" tabs I can find no way to turn on "Allow call recording transcription". I've also searched Google and the community here but couldn't see a post on it. If it already exists, sorry!

Best answer by IP-Man

@NickLincoln

You can set the recording transcription by going to Phone system management>Company INfo>select the site you need call recording transcription on>Policy.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

IP-ManAnswer

Community Champion | Employee

@NickLincoln

You can set the recording transcription by going to Phone system management>Company INfo>select the site you need call recording transcription on>Policy.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

C

cate_Foundry

Newcomer

Hi, I have updated the policy to allow a transcript but how do I access / download the text for the ad-hoc transcript?
I can download the mp3 recording but how do I download the text?

Thank you!