Sudden issue with Jabra Speak2 75 "Puck"

[ZoomJared]

Within the last 3 weeks, we suddenly have multiple users report that the microphone on Jabra Speak2 75 no longer works. The odd part is, EVERY other app we test works just fine. Only Zoom is having the issue?  Any thoughts?  We did make sure they are on latest firmware. 

- They have been in use for almost a year before we started hearing some issues. It seems like it changed in the last month, as we had not heard of this behavior and suddenly now we have 4 tickets open.

- All of ours are using the wired USB going straight into either the laptop USB or the USB on the monitors.

- Zoom Workspace Version 6.6.6 (19875)

[CSNC]

I have been having the exact same problem with my Jabra Speak2 75 MSTeams puck on my Windows 11 system. The puck was working fine as both a microphone and a speaker for more than a year until a few weeks ago. It still works fine as a speaker but does not work as a microphone. It is recognized as a microphone option by the Zoom system but does not work when selected. It has all the recent updates. I checked with Jabra and they said the issue should be with Zoom. Any thoughts?

[ZoomJared]

Look at HappyZoom response, it fixed the issue!

[HappyZoom · Accepted solution]

Please disable these options and try again.

[ZoomJared]

Holy cow that worked!! You are a life saver!