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Zoom AI Companion2024-12-19 09:52 AM
Hi, I can't seem to find the right setting for this. We rarely record calls right now but we do have a warning message through the auto-receptionist. I'm also considering having all calls recorded so we can access important information discussed but we don't want the first words they hear from us being a loud announcement (and it's not required where we are).
How do I turn off the announcement for everyone? I turned it off under Account Management, Account Settings, Recording & Transcript, down at the bottom for Recording Notifications - Zoom Clients. The setting below this is Recording Notifications - Phone Users seems to be the place to do it but there are no options as the admin to turn anything off. I have an option to get the phone user to press 1 to consent or have multiple notifications. I want zero notifications like for the zoom clients.
How do I do this? Thanks!
2024-12-19 02:44 PM
I don't believe you have the option of turning that recording notification off. Zoom has that on for legal purposes. In some states, it is illegal to record a call unless the party is made aware of it before the recording begins.