Separate Call Queues for Known and New Contacts

Forum|Forum|2 years ago
May 31, 2023
1 reply
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I have a database of contacts in Accelo, which syncs with Google.

I'd like to sync those contacts to Zoom, and setup separate call queues based upon whether or not the caller is a known contact (i.e., the caller ID appears in our system) or the contact is unknown (i.e., isn't in the system).

I realize this may be a custom integration, but is this technically possible?

Call queues

S

sachinzoom

Community Champion | Employee

hello @andrewgl

Yes you can sync your google contacts to Zoom. After that your program should have the logic to decide known vs unknown contacts, and based on that use APIs to add those users to Call Queues. Please explore:

https://developers.zoom.us/docs/api/rest/reference/phone/methods/#operation/createCallQueue

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

A

andrewglAuthor

Newcomer

Thanks! I see that creates call queues, but how do I route an incoming call to a particular call queue? Or do I create a new queue for each incoming call? That doesn’t seem practical.