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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

SMS on Zoom Phone (no direct phone number)

Rbngrt582
Newcomer
Newcomer

‎2024-04-24 08:36 AM

Hello-

 

I recently switched to Zoom phone but im having issues sending SMS (text messages). I am using the desktop app and the SMS tab is saying that im unable to send texts because a direct phone number has not been assigned. The SMS feature has been enabled in my settings; however this feature is still not available.

 

Thank you

 

Ruben 

Topics:
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IP-Man
Community Champion | Employee
Community Champion | Employee

‎2024-04-25 08:26 AM

You need to have a DID(Direct number) assigned to you for you to be able to use SMS. Additionally, please check with your account admin if they already completed 10DLC registration for the entire account so SMS can be used by users in the account.

Cheers!
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