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SMS Campaign

AILGL
Newcomer
Newcomer

‎2025-04-17 08:50 AM

Trying to submit a new SMS campaign and I get ERROR: The length of parameter help message cannot exceed 320 characters.

 

 

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lancetlc
Zoom Employee
Zoom Employee

‎2025-04-20 05:03 PM

Thank you for reaching out with your 10DLC questions. We have a dedicated team ready to assist you. Please follow the instructions below for support:
 
Phone Support
  1. Call 888-799-9666 ext 2.
  2. Enter your personal meeting ID and host key found in your personal profile on the web portal.
  3. Press 1 for 10 DLC Issues and Concerns.
    Online Support
     
    Alternatively, you may open a ticket through the web portal by following these steps:
    1. Navigate to the support ticket page.
    2. Use the following template to fill out the fields:
    3. Request Type: Technical Support
    4. Your email address: [your Zoom admin email address]
    5. Subject: Issue with SMS/MMS after 10DLC cutover
    6. Description: [please describe your issue, including the impacted phone numbers, the date the issue started, and the troubleshooting steps taken so far]
    7. Product: Zoom Phone or Contact Center
    8. Attachments: [if you have any screenshots of error messages, etc., please include them here]
       
      Our team will review your ticket and get back to you with the necessary assistance.
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