SMS Campaign

[AILGL]

Trying to submit a new SMS campaign and I get ERROR: The length of parameter help message cannot exceed 320 characters.

[lancetlc]

Thank you for reaching out with your 10DLC questions. We have a dedicated team ready to assist you. Please follow the instructions below for support:

 

Phone Support

1. Call 888-799-9666 ext 2.
2. Enter your personal meeting ID and host key found in your personal profile on the web portal.
3. Press 1 for 10 DLC Issues and Concerns.
   Online Support

    

   Alternatively, you may open a ticket through the web portal by following these steps:

   1. Navigate to the support ticket page.
   2. Use the following template to fill out the fields:
   3. Request Type: Technical Support
   4. Your email address: [your Zoom admin email address]
   5. Subject: Issue with SMS/MMS after 10DLC cutover
   6. Description: [please describe your issue, including the impacted phone numbers, the date the issue started, and the troubleshooting steps taken so far]
   7. Product: Zoom Phone or Contact Center
   8. Attachments: [if you have any screenshots of error messages, etc., please include them here]
       

      Our team will review your ticket and get back to you with the necessary assistance.