Ringtone for Call Queue

Forum|Forum|2 years ago
January 22, 2024
2 replies
44 views

We have Call Queues set up for Urgent issues, and it would be very helpful to be able to configure a ringtone other than the default meeting tone.
I noticed this may be possible with DID #'s but that is not an option for our team.

We have a Business Plus license.

Call queues

Arps

Community Champion | Employee

Within the Zoom client you are able to setup different ringtones for call queues. Unfortunately if you're using a desk phone this is not an option.

C

CatGrimAuthor

Newcomer

Thanks @Arps ,

I don’t see it as an option in the client:

am I missing something?

Arps

Community Champion | Employee

This is what I see on my mobile client. The bottom one is a call queue:

What version are you running? Also, do you see the option on your desktop client?

Arps

Community Champion | Employee

Hi @Arps

Thanks for the reply.
I run the latest and greatest version(s)
client on my phone is 5.17.2, and desktop is (5.17.5)...

From your screenshot above I can see your 'call queue' is actually a direct dial # (DID), whereas ours is not. It's simply a Queue in our IVR which rings a # of team members.

Anyone from Zoom who has the answer for me? Is this ever even going to be on your roadmap, or... not?

Thanks,

Cathy

I see, yes, today it only shows if you have a DID. That's not currently on the roadmap, but you can submit a feature request to have that added.
To submit feature requests to Zoom, please use the Zoom Feedback form, which is the official way to share any feedback with the Zoom team. Thanks!

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