cancel
Showing results for 
Search instead for 
Did you mean: 

Resetting Verizon branded Yealink T54W phones

OldNoob
Newcomer
Newcomer

We dropped our Verizon OneTalk for Zoom Workplace and I am having some issues reprovisioning the YeaLink t54W phones we got from Verizon. I can get it online and activate the webservice on the phone, and upload the package to it, but once I reboot and let it connect to the network, its reloading the old Verizon ROM. 

Tried factory resets to no avail. 
My Implementation specialist from Zoom has been very little help in this. (her schedule is at least a week out from when I try to schedule an appointment)

 

Anyone know if a process to get these phones online??

3 REPLIES 3

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi OldNoob,

 

Sounds like Verizon still has your Yealink phones registered to Verizon.  after you factory reset your Yealink phone, the phone connects to Yealink.  Since the phone may still be registered at Yealink to Verizon, Yealink sends the phone to Verizon for provisioning.

 

The solution is to get Verizon to remove these phones from its Yealink provisioning account.  If you still have access to your Verizon account, you can probably fix the issue by removing these Yealink phones from your Verizon account. 

 

Some phone manufacturers will support changing voip providers.  You can try opening a support ticket with Yealink to remove the phones from Verizon.  Yealink will probably want proof that you physically possess the phones (photo of phones with model, mac and serial number) and legally own them (receipt).

 

Another but less satisfactory approach is to use zoom assisted provisioning.  After you complete the assisted provisioning, you can restart the phone and it will get provisioning from zoom.  This will work.  Do NOT factory reset the phones.  If you ever factory reset the phones, they will go back to Verizon provisioning until Verizon removes them.

 

Yealink assisted provisioning guide (zoom.com)

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

jeremiahlehr
Newcomer
Newcomer

Hi OldNoob.  Did you have any luck resetting this?  I recently purchased 15 T54Ws from a company that used them with Verizon OneTalk.  12 reset just fine, and have them in Zoom now.  3 of them are stuck at trying to connect to Verizon Business OneTalk.  Tried updating firmware via web interface on 1 of them, and it keeps reverting to the old Verizon fw.  These 3 phones have 96.85.21.21 and .15.  

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi jeremiahlehr,


ask the company that you bought the T54Ws from to remove them from their VZ OneTalk account. alternatively, ask the seller to provide T54Ws which have been removed from VZ OneTalk and have been factory reset.

 

once removed, provision the T54Ws on your zoom phone account and yealink will then point these T54Ws to zoom for provisioning. 

 

factory reset the T54Ws and zero touch provsioning will provision the T54Ws to your Zoom Phone account.  

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot