Receive incoming calls automatically without having to dial any key

[Josuk]

We receive calls from a client, in which Zoom tells me that I need to dial 1 to be able to answer the income call, I need to remove this configuration so the calls always come in automatically, without the need to dial any number and therefore, place an automatic forward to another number of a specific employee. But Also I need to set these automatic incoming calls at a specific work time

How can I do this?

[Eliot]

hi josuk,

Maybe call screening has been set up to require callers to enter a number to be connected?  please check with your zoom phone admin.

“Reduce robocalls with new call screening

“A new call screening feature to help users reduce unwanted robocalls has been implemented. Account owners and admins can enable the Call Screening feature at the account, site, group, user, common area, auto-receptionist, call queue, and shared line group. This feature is enabled and unlocked by default for the entire account. Please note that if Spam priorities are enabled for the account, this feature doesn't overwrite those priorities.”

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0074657

Changing phone user settings - your admin or owner can change this call screening setting.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069338

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Josuk]

Thanks for your response Eliot

This means that the current set up of dialing number 1 to answer the income calls is a default setting for Zoom Phone?, not the of client's?