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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Queue showing Inactive during or after finishing a call

BMWi86
Newcomer
Newcomer

‎2022-06-08 02:52 PM

Hello,

My team and I utilize the Desktop Power User pack to make our process more streamlined. This shows us when people are active or inactive in the queue.

However, when using this feature, it will show that you are inactive while on an active call, or will show that you are inactive after a call. This has caused a great deal of confusion when we are rotating our schedule.

Any advice would be appreciated! Thank you.

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dkaseman1
Newcomer
Newcomer

‎2022-06-28 10:50 AM

We've had the same experience. Many of our agents stopped using the power pack option since it was more of a deterrent. They now view the real time analytics on the agent level to see who's logged in and who is not available.

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