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2025-11-03 02:21 PM
Is there a way to add a button on Poly e220 or e300 phones for receptionists to toggle call forwarding to a cell phone when they need to step away or at the end of their shift? Times vary so static call handling through breaks and business hours doesn't meet the requirement.
2025-11-05 09:57 AM
hi @DayneJake
Please see Zoom support article on routing override.
Configuring Zoom Phone routing override modehttps://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080496
Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.
Thanks, eliot