Porting numbers which have a separate long distance provider | Community
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I
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imt
Newcomer
April 17, 2023
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Porting numbers which have a separate long distance provider

  • April 17, 2023
  • 4 replies
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Our current land line numbers and local service resides with Verizon. However, we have a separate long distance carrier, who also has our 800 service.  For now I was going to leave the 800 service but want to port all the other numbers to zoom phone (Pro - Unlimited US Calling). 

 

Is there something different that needs to be done in the porting process in this case? 

    Best answer by Eliot

    since you only want to port your local numbers, you would follow zoom support article and faq:

    Requesting a number port for US, Canada, or Puerto Rico – Zoom Support

    Common issues and questions for porting – Zoom Support

     

    i suggest contacting the zoom porting team to clarify any implications of using a separte long distance carrier with verizon.

    Contacting the porting team

    If you’d like to contact the porting team regarding your order, please take the following steps;

    1. Sign in to the Zoom web portal.
    2. Navigate to Phone System Management then Phone Numbers.
       

       

    3. Click the Ported tab.
    4. Click the ellipses icon (...) next to the order you want to contact the porting team about.
       

       

    5. Click the Contact us about this order.
    6. Enter your questions using the message box.
      Once submitted, the porting team will reply using email.

    thanks,  eliot

     

     

     

     

     

     

     

    4 replies

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    April 17, 2023

    Hello @imt 

     

    Yes please follow this process to port toll free numbers:

     

    https://support.zoom.us/hc/en-us/articles/360028174792-Requesting-a-toll-free-number-port-US-Canada-

     

    If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

    I
    Newcomer
    imtAuthor
    Newcomer
    April 17, 2023

    I am not looking to port the 800 numbers yet.  Just the regular numbers but those also have a different long distance provider then Verizon who has my local service and holder of my numbers.  

    S
    Community Champion | Employee
    sachinzoom
    Community Champion | Employee
    April 18, 2023

    Hi @imt 

     

    Understand. I mentioned the link whenever you are ready to proceed with 800 numbers.

     

    Hope that helps

    I
    Newcomer
    imtAuthor
    Newcomer
    April 18, 2023

    Thanks for the that info. I'll refer back to it at the time. However, going back to the original porting question, how is it handled if you are using two different carriers? Local phone company holds the numbers and has local calling only and a separate carrier handles/bills the long distance/regional calling charges? Is it still just a regular port with the Verizon (Local carrier) or is something more needed since another carrier handles the long distance on same number?  

    E
    Community Super Champion | Partner
    EliotAnswer
    Community Super Champion | Partner
    April 20, 2023

    since you only want to port your local numbers, you would follow zoom support article and faq:

    Requesting a number port for US, Canada, or Puerto Rico – Zoom Support

    Common issues and questions for porting – Zoom Support

     

    i suggest contacting the zoom porting team to clarify any implications of using a separte long distance carrier with verizon.

    Contacting the porting team

    If you’d like to contact the porting team regarding your order, please take the following steps;

    1. Sign in to the Zoom web portal.
    2. Navigate to Phone System Management then Phone Numbers.
       

       

    3. Click the Ported tab.
    4. Click the ellipses icon (...) next to the order you want to contact the porting team about.
       

       

    5. Click the Contact us about this order.
    6. Enter your questions using the message box.
      Once submitted, the porting team will reply using email.

    thanks,  eliot

     

     

     

     

     

     

     

    I
    Newcomer
    imtAuthor
    Newcomer
    April 20, 2023

    Thanks. I haven't yet pulled the trigger on Zoom. Was just trying to make sure I understand all the particulars. Will probably signup shortly and get things setup with temp numbers first and then can do the porting after.  Assuming of course this is possible or the only way you get temp numbers is giving the intention to port up front. 

     

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    April 20, 2023

    hi imt,

     

    depending on the size of the opportunity (number of users), you may be able to get zoom to do a proof of concept for some limited time.  during the poc, zoom may be willing to provide some temporary numbers.

     

    in any event, you will want to consider taking advantage of automatically replacing the temp numbers with your ported numbers at the time porting occurs.  based on my experience with a 400 number port, this worked seemlessly.   zoom porting article states:

    "(Optional) Enter an existing phone number that will be replaced with the ported number when the porting process is complete. This allows you to use a temporary phone number during the porting process. 
    Note: Specifying an existing phone number will not use additional licenses."

     

    thanks,  eliot

    I
    Newcomer
    imtAuthor
    Newcomer
    April 20, 2023

    Thanks Eliot, 

     

    Yeah, we are too small for a poc.  Only will have between 5 - 8 licenses.  Only 4 office employees and then warehouse overhead paging, plus some warehouse phones to answer paging. 

     

    So I wanted to sign up and build out the system and then test things out. Make sure I get everything working, like the overhead paging, and get a digital copy of current on hold script, as well as any other voice recording needed to be made for IVR/auto receptionist, holiday/event closures etc.  Test out making phone cals and make sure all seems satisfactory.

     

    Then once I see everything works correctly in the test environment, possibly order phones and port numbers over at that time.  

     

    I am thinking also of a clean switchover in that use zoom for work calls specifically after port is completed. The caller ID for all outbound calls will use the main number and don't think that can be done until the port is complete. Issue I have currently is the caller ID shows the outbound number the system used and then people grab that number and then call us back on those lines. This is why I can't give up my current 10 lines that go into our PBX.  So, wouldn't want to use numbers / temp numbers which could be replaced by forwarding calls from current carrier numbers to Zoom in the interim of porting, since I could have people try and return calls using this temp number instead of OUR numbers.   Thus, my plan above. 

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