Porting number from skype issues

[Uschwemmer]

I signed up for zoom phone to port my skype number .

Sales told me to request porting at sign up . Saw the porting in progress for 3 days in my zoom account and then it just vanished, I have been trying to get help from Zoom for the last 5 days without much success .

 I  can not complete the porting document since its a skye number and my skype invoice does not have the information requested by the porting document.

 The  tech support request took 23 h to answer and they  send me the link to the porting page without answering any of my  question or providing more details than what is on the porting page 

Sales promised me porting is simple - no worries . Now I'm stuck in a loop with NO help from Zoom and probably loose my number because I can not get any help.

I any advice on how to actually get real support and help ? I cant even get this escalated ! 

Did anyone port a skype number sucessfully ?

 I fear i lost my number because  of zooms .

Is z

[Eliot]

hi @Uschwemmer 

What is the exact status of your port?

View ported phone numbers

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management, then Phone Numbers.
3. Click the Ported tab.
   Note: You can only see the porting status of numbers in the US and Canada.

How to port phone numbers

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060212

did you follow zoom port instructions?

How to contact the porting team

If you’d like to contact the porting team regarding your order, please take the following steps;

1. Sign in to the Zoom web portal.
2. The Zoom platform you are on will define where you place your port:
1. In the navigation menu, click Number Management then Phone Numbers > Related Features > Port History.
2. Next to the order you want to contact the porting team about, click the ellipsis .
   
3. Click Contact us about this order.
3. Enter your questions using the message box.
   Once submitted, the Porting team will reply using email.

How to check the status of a number port

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Number Management then Phone Numbers.
3. At the top of the page, click Related Features then Port History.
   The status of all self-service ports (placed via the Zoom portal) will appear.
   Note: The current or previous toll-free or project ports will not be displayed.
4. To confirm porting dates, hover your cursor over FOC (Firm Order Confirmation).
   Your current porting date will be displayed.

Requesting a number port for US, Canada, or Puerto Rico

Please check common issues. 

Common issues and questions for porting

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot