Porting failed

[SkipFed]

My # was supposed to be ported to Zoom today.  Now my order status simply says "Failed".  I'm uncertain as to where to go from here.

[Eliot]

hi @SkipFed 

Assuming that you are doing a USA port, please see below:

How to contact the porting team

If you’d like to contact the porting team regarding your order, please take the following steps;

Sign in to the Zoom web portal.

The Zoom platform you are on will define where you place your port:

In the navigation menu, click Number Management then Phone Numbers > Related Features > Port History.

Next to the order you want to contact the porting team about, click the ellipsis .

Click Contact us about this order.

Enter your questions using the message box.

Once submitted, the Porting team will reply using email.

Requesting a number port for US, Canada, or Puerto Rico

please also see

How to check the status of a number port

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Number Management then Phone Numbers.
3. At the top of the page, click Related Features then Port History.
   The status of all self-service ports (placed via the Zoom portal) will appear.
   Note: The current or previous toll-free or project ports will not be displayed.
4. To confirm porting dates, hover your cursor over FOC (Firm Order Confirmation).
   Your current porting date will be displayed.

please also see

Common issues and questions for porting

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot