We have deployed a number of Poly VVX 500 and VVX450 phones. It has come to my attention that a user can program the line keys for speed dials, but when the phone is rebooted they no longer show up.
I assume that we need to apply a provisioning template, but I have been searching for hours now and can not find any details on what should be in the template.
Anyone have any suggestions? Directions for me to look?
Hi Rick,
I would assume that the Poly phones work similarly to the Yealink phones that we have. For Zoom Phone, the Line Key/Speed Dials are setup at the user-level, which you can access as an Admin, or the user can change directly on the portal. Default Line Key/Speed Dials are not part the User Template set at the company level. Following is a link to the support article that describes how to customize the keys:
https://support.zoom.us/hc/en-us/articles/360040587552
I hope this helps!
Craig
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