Using Zoom Phone. I'm trying to phone an 0844 (lo-call non geographic number) and get the voice message "the person you are trying to reach is not available. Goodbye." Phoning from my mobile works fine. What setting do I need to change to ensure we can connect through to these numbers? Thanks, Mark
Hello @Mark_Nicholas,
Welcome to Zoom community.
I understand that you are trying to call UK based non georgraphic numbers.
Please open a Zoom support ticket and have them enable the flag called ""Enable Prefix Allowed List for Special Rates Destination Calling" for your account. Once enabled, the admins can set special prefix through the Company Info -> Account settings -> allowed list to enable calling to those numbers. See screenshot below ( as an example 😞
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