Phone: "Greeting & Leave Voicemail Instruction" keeps playing a DELETED audio instead of new one

[naiad]

I had a few possible audios recorded and they seemed to be ok. And then I tried the default. Nope. I'll use one of my own.

So I deleted the existing audios I'd done -- nothing at all showing on that screen. And then I recorded a new one. It plays back just fine there on the Settings page. And it's the ONLY recording showing on that page that shows the audios you've recorded.

But when I call the phone number, the OLD and deleted audio keeps playing. And worse, immediately after the deleted one plays, the default (and very loud) "We are sorry ..." message plays, too.

How on earth can I fix this? Thanks for any help.

[Ciaranpt]

Sadly I have the same issue today - Did you ever get this sorted? Sadly I see no reply here! Thank you

[Ciaranpt · Accepted solution]

After about a week!!! I got this sorted 🙂 

Under the IVR Menu - you have to go in and edit here and remove the old audio here too - It can be deleted from the library and everywhere else - but it still hides in here!!! 

So on the "Auto Receiptionists" page - go down to "Route to Interactive Voice Response (IVR) " and there are about 3 different "edit" buttons here - each one does a different thing! For us - it was the "Forward to Call Queue" edit that opened a new screen and allowed us to delete the old message by selecting "default".

Painful! 

[MGSR]

Welcome to the Zoom Community, @Ciaranpt! Thank you for sharing your experience. We’re marking it as the accepted solution to help others who may encounter the same issue. Your contribution is greatly appreciated!