Phone System Queue

Forum|Forum|2 years ago
January 10, 2024
2 replies
0 views

Is there a possibility to automatically log you out of the queue when going on DND (Do Not Disturb)?

Call queues

Best answer by rauckenthaler

Currently, we are setting our "Do Not Disturb" (DND) status in the client, and in addition to that, we are disabling receiving calls from the call queue. We were informed that if we only set our DND without disabling receiving calls from the call queue, we would still receive missed calls. However, if you are suggesting that selecting either DND or disabling calls from the call queue both results in no calls being routed to our client, then it's an educational issue on our end.

I tried with my demo account to jsut set the DND status and i didnt receive calls anymore in the client. Have a try for yourself to see if you get teh same behaviour.

Or are you using desk-phones by any chance?

R

rauckenthaler

Employee

You can either set your DND in your client

or disable receiving calls from the call queue

Both will lead to no calls being routed to your client

D

DiankeAuthor

Newcomer

HI Rauckenthaler,

Yes, thanks, but the issue we are experiencing is that users forget to log themselves out of the queue after going on DND and I was wondering if there was a feature that would log you automatically out of the queue when going on DND. We have experienced that when a user is on DND and not logged out of the queue that they would still receive calls/missed calls which reflects bad on the call service level report.

R

rauckenthalerAnswer

Employee

Currently, we are setting our "Do Not Disturb" (DND) status in the client, and in addition to that, we are disabling receiving calls from the call queue. We were informed that if we only set our DND without disabling receiving calls from the call queue, we would still receive missed calls. However, if you are suggesting that selecting either DND or disabling calls from the call queue both results in no calls being routed to our client, then it's an educational issue on our end.

I tried with my demo account to jsut set the DND status and i didnt receive calls anymore in the client. Have a try for yourself to see if you get teh same behaviour.

Or are you using desk-phones by any chance?

M

MegLyn

Newcomer

Hi @Dianke did you ever find the answer to your question? I have just observed what you are saying. Although, when you are on DND, you do not receive notification of the call, the queue still attempts to push the call to that user. You can see this information in the call log.

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