Phone Showing VM's That Don't Exist and Very Slow Corporate Directory

we are having the message issue on Polycom VXX450 phone

A co-worker had this happen over the weekend. He said the message disappeared after he left himself a new voicemail and then deleting that. (Not clear to me if it was leaving the new voicemail message or the deletion that got rid of the phantom VM ).

Looking at his logs, doesn't look like he got a call that would have left the phantom voicemail, so not obvious what happened.

Also, is the corporate directory equally slow when using the Zoom app?

Not currently having any issues with the directory.

Similar...at my office today I have one user with a poly 250 phone, who also has the zoom app on her cell phone. Her cell phone voicemail was showing on her Poly 250. One of her voicemails was likely from before we ever had Zoom phone. Another on our team advised that his Android was showing his personal cell phone and office line voicemail on his Zoom app. Can't find any details or settings...yet.

Thanks for all the replies. This was the first time posting on this forum and I wasn't sure if or when others would reply, so I opened a ticket with Zoom Support. They recommended that I do just what Justincrabtree and eneilson mentioned- and it worked. After leaving myself a VM I deleted it- and the phantom notifications have not returned. I have no idea how that would have fixed the issue or why it came up- though I think I saw that polycom had pushed out a phone update recently. Not sure. Our directory is hit and miss. Lightning fast one time then extremely slow the next. Sometimes will say "busy". I'm double-checking all my ports/IPs needed for Zoom in our firewall now.