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2022-05-06 09:14 AM
We have a group of individuals assigned to answer incoming calls. They are currently all added to a Call Queue to ring sequentially. I would like to set up a schedule where each person takes a set of hours each day. Any recommendations to set this up automatically instead of having the people not answering phones decline calls from the queue? Thanks!
2022-05-06 11:46 AM
People can - in their settings - essentially login and out of the Call Queue. Just have people login at start of their shift and logout at the end.