Park music | Community
Skip to main content
Newcomer
August 13, 2021
Question

Park music

  • August 13, 2021
  • 28 replies
  • 0 views

Where is the setup location for music on hold for Parked calls.  Found all the spots to set m

    28 replies

    Kev
    Community Champion | Employee
    Community Champion | Employee
    August 13, 2021

    Hi @financecsni - thanks for the question and welcome to the Zoom Community!

     

    If you're a Zoom user, you can change the Hold Music setting in your phone settings: https://support.zoom.us/hc/en-us/articles/360028212652-Customizing-audio-greetings-and-hold-music

     

    If you're a Zoom admin and want to set a default for all users in the account, you can change the Hold Music setting in account settings: https://support.zoom.us/hc/en-us/articles/4402419552653-Customizing-default-audio-settings

     

    Hope that helps! Let me know if you need further assistance!

    Kev

    Newcomer
    February 7, 2023

    We need this also!  How has this not been able to be implemented in 1.5 years

    FORE-Craig
    Specialist
    Specialist
    February 7, 2023

    Hi @jvogt 

     

    HI @Nicole81,

     

    Please submit the enhancement request at https://zoom.us/feed so that we can get this voted up!

     

    Referencing this Post in the request you submit is a good idea to have it categorized the same way and show popular demand!

     

    Thank!

     

    Explorer
    September 17, 2021

    @Kevand @financecsni , this is really important for us too. We're rolling out Zoom Phone now and found out the hard way that on-hold music can't be customized for parked calls.  The majority of our incoming calls will be put in the parking lot, which means we're losing out on a lot of advertising we were able to do before Zoom Phone.  I put an enhancement request in on ticket number 12213106. I would advise others to mention the ticket number if you want to get on-hold music added for parked calls.

    Newcomer
    September 27, 2021

    @Kev@financecsni and@Ry17_2  I completely agree and support pushing forward the request on ticket number 12213106 as soon as possible.  While customers are sometimes placed on a brief hold, they are more often waiting for a little longer period while parked making it the most ideal opportunity to feature our on hold messaging. 

    Newcomer
    September 28, 2021

    @financecsni @Kev @Ry17_2 @JennD  I agree as well. Our organization would benefit greatly from being able to play our own hold music for parked calls, and this seems to be a standard feature in many other enterprise phone solutions. I hope that this is a high priority for Zoom Phones and the change is implemented quickly. 

     

    Explorer
    December 8, 2021

    @Kev  and @51 , can you please provide an update on this? It's been 4-months since the last update. Adding on-hold music to parked calls brings a lot of value to your customers that use the parking lot and have no way of playing ads during parked calls.

    Newcomer
    March 31, 2022

    I'd like to upvote this as well!  Big issue for us not being able to customize our park music as this is where most of our 'held' calls end up anyhow!  Please implement this ASAP!

    Explorer
    April 1, 2022

    @Kev, do you have an update for this?  I've noticed that our internal calls when placed on hold hear our custom on-hold music, but outside callers when put on park still hear the generic Zoom music.  We've had a lot of feedback from customers and our employees that they want our custom on-hold messaging back.  It seems like an easy fix since it's already a feature for internal calls.

    Newcomer
    April 8, 2022

    I too would like an update here.  This is very important to us as well and we really do not want the default Zoom music for parked calls.  Agree that this shouldn't be hard because as Ry mentions, it can be done for internal calls.

    Explorer
    April 11, 2022

    @51 @Kev , looking forward to playing custom on-hold music for parked calls. Do you have an ETA since this is a known issue? We still haven't gotten an update in the past 8 months. Hoping some progress has been made.

    Kev
    Community Champion | Employee
    Community Champion | Employee
    April 11, 2022

    @Ry17_2 @munderwood @rel1028 @frankpeake - Sorry for the late response! I just checked internally and there hasn't been any update on this. I reached out to the appropriate people to try to push this, as there are other customers outside this forum that's asking for it. 

    Will keep this thread updated. Stay tuned!

    Explorer
    June 3, 2022

    Hi @Kev, any update on this? Another round of Zoom Phone updates was released in the past week with no mention of park music.  If you can look into this and provide an update we'd appreciate it. Thank you.